Patrick Oertle

Angestellt, ITO Service Delivery Consultant, Hewlett Packard (Schweiz) GmbH
Dübendorf, Switzerland

Fähigkeiten und Kenntnisse

Windows Clients & Server
MAC OSX Support
Linux Ubuntu Support
ITIL V3 Foundation
End-User Support
Senior Executive Technologie Coaching (VIP Support
Project Management
Process Improvements
Root Cause Analysis
Group Policy Management
Active Directory Maintenance
Logon-Script Maintenance
IT Asset Management
Incident & Change Management
Leading Teams
SW Release Management...

Werdegang

Berufserfahrung von Patrick Oertle

  • Current 14 years and 1 month, since May 2012

    ITO Service Delivery Consultant

    Hewlett Packard (Schweiz) GmbH

    Onsite Support und End User coaching im SSP Team (Small and Special Projects). Server Hands & Eyes Service, Hosting etc. Symantec (Schweiz), Kone (Schweiz), DZ Privatbank, Bristol-Myers Squibb, Panasonic (Schweiz), Wärtsilä (Schweiz), Orange u.v.a.

  • 1 year, Aug 2011 - Jul 2012

    ITO Service Delivery Consultant (Sitecoordinator)

    Hewlett Packard (Schweiz) GmbH

    Sitecoordinator & Field Service, IMACS, Incidents, NSSR, Project-Lead, Storage BackUp (Hosting) - for KRAFT FOODS Europe.

  • 2 years and 4 months, May 2009 - Aug 2011

    ITO Service Delivery Consultant (Technical Lead)

    Hewlett Packard (Schweiz) GmbH

    Technical Lead Field Service (Onsite Support & Workplace Management) IMACS, Incidents, 2nd Level Support, 3rd Level Support coordination, SW Packaging & Release Management, Prozess Management, Project-Leads, AD Administration, Logon Script Maintenance, GPO Administration, Support & SW Maintenance POS Systems, Windows Server 2003, Cisco VPN Solution Support and more - for Pfister (Möbel Pfister)

  • 2 years and 4 months, Jan 2007 - Apr 2009

    ITO Service Delivery Consultant (Senior Executive Coach)

    Hewlett Packard (Schweiz) GmbH

    IT Consulting & Support for Senior Executives (VP & PR), Office & Home Office IT Support, Travel Support, Meeting Support, Family Support, Root Cause Investigations, new Technology Research & Evaluations & Reports - for General Motors Europe

  • 9 months, Apr 2006 - Dec 2006

    Field Engineer & Teamleader for Hewlett Packard (Schweiz) GmbH

    Vedior IT

    2nd Level Onsite Support, Rollout Projects across Switzerland, Installations for HP Server Hardware, Client Rollout- Projects - for Hewlett Packard (Schweiz) GmbH

  • 4 years and 11 months, May 2001 - Mar 2006

    Director & Technical Consultant

    Atlantecs (Uruguay)

    IT & Internet Services for small and medium sized companies. Web- Concepts & Design, Client PC Assembler, Server Hard- & Software Support, Network Support, IT Consulting - Channel Partner of Hewlett Packard Argentina, IBM Uruguay, ASUS USA, Computer Associates Argentina, Microsoft Corporation Uruguay and others...

  • 1 year and 1 month, Apr 2000 - Apr 2001

    IT Agent

    diAx / sunrise (TDC Switzerland AG)

    1st & 2nd Level Support, Helpdesk, Project Lead Trouble Ticketing Tool (Webinterface, Installations, Maintenance & Updates)

  • 12 years and 11 months, May 1987 - Mar 2000

    Music Artist & Producer

    DJ Jumpin' Jack

    Artist in Electronic Music (Techno, Trance & House) - DJ, Audio Engineering, Music Productions - One of most famous Swiss national Techno DJs in the nineties, playing at national Mayor Raves and Clubs, such as international techno mekkas, like IBIZA, Milano, Amsterdam, Lloret de Mar, Gijon, Montevideo, Buenos Aires and others. Played together with international stars like Sven Väth, Pascal F.E.O.S, Mark Spoon and many more.

  • 1 year and 2 months, Apr 1986 - May 1987

    Car mechanic (Apprentice)

    AMAG Automobil- & Motoren AG

Ausbildung von Patrick Oertle

  • Current 14 years, since Jun 2012

    Eidg. Fähigkeitszeugnis Informatiker-In

    ICT-Berufsbildung Schweiz (Aktuell)

    Nachholung des EFZ im Validierungsverfahren: Schwerpunkt Support

  • 1 year, Apr 1998 - Mar 1999

    PC Supporter

    Benedict Schule Zürich

    Business Information Technology, Installing & Supporting HW & SW, Issue Analysis, Information Management, Operating Systems, Telematics

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • Spanish

    C1 (Fließend)

  • French

    A1-A2 (Grundkenntnisse)

  • Portuguese

    A1-A2 (Grundkenntnisse)

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