Ihor Baklan

Angestellt, Senior Support Engineer, GlobalLogic Ukraine

Über mich

Hallo! I'm a Support Engineer from Ukraine, adept at resolving complex technical issues and ensuring operational efficiency. Working in a support team, I've proven my commitment to excellence. My expertise spans system diagnostics, customer relations, and staying abreast of tech trends. Eager for new challenges and professional growth, I seek opportunities that blend innovation with collaboration. Ready to contribute my skills and enthusiasm to a dynamic team, I thrive in environments that value adaptability and problem-solving. Let's connect to discuss how my experience can benefit your team. Excited about the possibility of contributing to your success!

Fähigkeiten und Kenntnisse

Support
Helpdesk
Active Directory
Windows
Windows 10
PC Support
MacOS
Troubleshooting
Events support
Monitoring
Onboards
Offboards
Ubuntu
Windows 11
DHCP
XOA Cloud
Infrastructure
Service Desk
English Language
System Administration
Ticketsystem
Hardware installation
End user
Linux
IT support
Software
Administration
Computer
Hardware
Microsoft Active Directory
Application Support

Werdegang

Berufserfahrung von Ihor Baklan

  • Bis heute 6 Jahre und 7 Monate, seit Dez. 2017

    Senior Support Engineer

    GlobalLogic Ukraine

    Technical support (including remote support); Troubleshooting network issues / configuring switches; Support of XOA VPC service; Сonduct the indrodution for newcomers; Monitoring of services; Onboards and offboards; User consultations, teaching, processing request tickets etc; Active Directory; Jira; Administrating google accounts, distribution groups; Support of meeting rooms / office insfrastructure; OS's: - Microsoft Windows 10 / 11; - Linux (Ubuntu); - MacOS; Hardware / software troubleshooting.

Sprachen

  • Ukrainian

    Muttersprache

  • Englisch

    Gut

Interessen

Music
Cooking
Psychology
Reading
Sports
Walking
Personal Development

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