Ihor Baklan
Angestellt, Senior Support Engineer, GlobalLogic Ukraine
Über mich
Hallo! I'm a Support Engineer from Ukraine, adept at resolving complex technical issues and ensuring operational efficiency. Working in a support team, I've proven my commitment to excellence. My expertise spans system diagnostics, customer relations, and staying abreast of tech trends. Eager for new challenges and professional growth, I seek opportunities that blend innovation with collaboration. Ready to contribute my skills and enthusiasm to a dynamic team, I thrive in environments that value adaptability and problem-solving. Let's connect to discuss how my experience can benefit your team. Excited about the possibility of contributing to your success!
Werdegang
Berufserfahrung von Ihor Baklan
Bis heute 6 Jahre und 7 Monate, seit Dez. 2017
Senior Support Engineer
GlobalLogic Ukraine
Technical support (including remote support); Troubleshooting network issues / configuring switches; Support of XOA VPC service; Сonduct the indrodution for newcomers; Monitoring of services; Onboards and offboards; User consultations, teaching, processing request tickets etc; Active Directory; Jira; Administrating google accounts, distribution groups; Support of meeting rooms / office insfrastructure; OS's: - Microsoft Windows 10 / 11; - Linux (Ubuntu); - MacOS; Hardware / software troubleshooting.
Sprachen
Ukrainian
Muttersprache
Englisch
Gut