Paulson Jose

- Analysis of various business requirements, setting up of the process flows, conducting workshops, creating user stories in JIRA, Refine the tickets, support the developement as well as testing. Documenation of the processes, and after live support for the stakeholders as well as incident analysis. - Major projects includes Payback integration, Paypal Express checkout, Call center information sys tem integration, Bundle product sellability, Return label process with DHL integration for free returns.

Responsible for developing Financial Reports based on the requirements. Documentation, Software Development, Testing and Production support are the day-to-day activities. The development tools used here are Oracle Database 11g and PL SQL Scripting in business logic development, Oracle Forms 11g and Microstrategy 11 as the GUI. I was also part of the development of the Dossiers and Reports using Microstrategy as well as Analysis development and administrator for the Celonis process mining Tool.

Requirement gathering, documentation, management and user acceptance test co-ordination in the area of order creation and fulfilment process. Siebel CRM (Retail) is used as the fulfilment tool and the responsibilty includes report generation on demand based on the business requirement, Production support and technical support on the application for the users. Varification of datacorrections on Pre-Production system and also responsibile for the Production system availability durng the business hours.

Siebel CRM module development and technical support. Test case creation and execution. Siebel CRM (Retail) with backend as Oracle database is used in the process. Order creation and fulfilment are the main functionaly where Siebel CRM was used for.

Have worked on several projects for the development and support of siebel applications as eRetail and eCommunications. Worked in the role of developer and team lead for 6 members team. Worked on Siebel areas as configuration, workflow, Integrations as EIM and EAI using webservice and JMS queue.

Worked for Siebel development and support activities for the applications as eCommunications, Finance and Energy. Areas of Siebel worded on are Configuration, Workflow, eScripting, Product configuration, Smart script and EIM. Worked on preparing PL/SQL procedures as well.

Computer Science

Computer Science