Pavel Kornilov

Delivered regulatory-compliant key product features within tight deadlines while navigating evolving requirements, enabling successful market launch Lead product vision and 3-year roadmap development for the new billing platform, aligning with company objectives and stakeholder needs Own the process of integration and maintenance of third-party providers; resolve conflicts between competing priorities Support team performance and engagement by facilitating feedback cycles, retros, and informal check-ins

Led a large-scale discovery research project to develop a new application for internal users, resulting in a 40% improvement in key metric Utilized heuristic evaluations to identify and resolve usability issues, achieving a 83% increase in Activation Rate Conducted UX research using qualitative and quantitative methods, enabling the team to streamline user flows, cut operational costs, and prioritize high-impact fixes Mentored junior researchers and supported non-research colleagues in conducting research

Conducted UX and marketing research, both qualitative and quantitative, identifying and documenting over 50 UX debt items in a structured backlog Developed detailed Customer Journey Maps based on competitor analysis, enabling the team to benchmark the onboarding experiences of new users across similar products Organized a centralized research repository in Confluence and set up JIRA to streamline project tracking and team collaboration

Implemented a Voice of the Customer program to collect feedback from new customers and address dissatisfaction, set up a dashboard for clear visualization, and led weekly leadership meetings to review metrics Conducted 80+ qualitative and quantitative research projects; insights consistently informed product, marketing, and operational decisions Searched for and introduced new research and analytical services; supported colleagues in using them effectively

Conducted various types of research studies, including in-depth interviews, contextual inquiries, usability testing, and surveys Developed Customer Journey Maps for both upcoming and already launched products and services Administered execution of research projects by external vendors, maintaining quality standards and reducing workload for the in-house team Installed and configured an eye-tracker for UX research; designed a user-friendly setup guide for team use