Dipl.-Ing. Pavlo Rudenko

ServiceNow solutions presale / delivery / training.

ServiceNow solution projects: - ITSM process design and governance - Application development and integration - Driving the projects within the Scrum framework, stakeholder management - Pre-sale: RPF/RFI, budget/resources estimation, PoC, demos - Conducting workshops, train-the-trainer/admin training

Owned BMC Remedy product being responsible for: - Solution roadmap and governance - Decision making, budget/resource/estimation - Managing the support team of 5 tech engineers - Owning CMDB/Asset and Configuration process

- Implementation, customization, and configuration BMC Remedy products (ITSM Suite, Atrium CMDB, Orchestrator, Discovery) - Integration to third-party tools - Delivering workshops and training

Extensive experience with Nordic heavy and bank industry - Managing ITIL processes - Windows/Unix server automation - BMC Remedy, HP Service Manager support - Virtualisation (Citrix, VMWare Servers)

Developed the software of the patients' database with the medical history. Requirements gathering and analysis, design development, UAT and deployment. Maintained the corporate website. Responsible for UX/UI, CMS configuration and adaptation. Technologies used: VB.NET (MS Visual Studio IDE), PHP, MySQL, Apache Server, Joomla CMS.

Software development