Payam Ajami

AI & Automation: Designed and implemented ML and LLM-powered process automations, significantly improving support and operations efficiency. ​Partner Integrations: Refined B2B partner communication interfaces and data handover workflows, improving product conversion and interface reliability. ​Hands-on Prototyping: Built internal prototypes using Cursor AI, Power Automate, and LLM tooling to reduce technical risk prior to engineering execution.

• Drove product improvements through agile delivery of user stories based on analytics, user interviews, and usability testing. • Improved conversion throughout the customer journey, using data-driven analysis, experimentation, and A/B testing. • Owned MVP planning, user journey mapping, KPI definition, and stakeholder workshops to align product development with measurable outcomes. • Coordinated cross-functional teams across mockups, data structure design, and rollout to ensure smooth product delivery.

• Collaborated across sales, customer success, engineering, and product teams to improve product data structures and user-facing information. • Supported the sales process with technical product presentations and customer-facing solution guidance. • Structured and optimized material data to improve product usability and information quality. • Automated material data export workflows using Python, improving efficiency and data handling consistency.

Nano Materials, Thin films, Semiconductors and Polymer Science

Polymer Chemistry, Polymer Technology, Elastomers, Plastics