Pedro Loureiro

• Acting as Technical Account Manager and first point of contact between Digital River and Clients for day-to-day operational/ tactical operations; • Form productive relationships with all stakeholders, team members and cross-functional support groups to advance company and customer specific needs; • Maintains excellent knowledge of Digital River products and services to best understand the Client's needs; • Identify and communicate to leadership opportunities for process improvement

• Manage a SalesForce sales cloud with more than 100 active users. • Provide day-to-day support for all users on a global level. • Track and assist the closing processes from start to finish. • Account management controlling • Maintain a holistic view of all business processes and users in the system and identify cross-functional impact, automation and improvement • Manage Big Data with DataLoader and Excel

• Hybris eCommerce platform development • BackOffice development and configuration • QA Testing • SCRUM methodology workflow • Usage of collaboration tools (git, Jira, Slack)

• SAP Basis • Installation of SAP product portfolio(S/4Hana, ERP, BW) • OS/DB Migrations • FIORI Apps installation and configuration • HANA Database management • Operating System Administration (Linux, Windows)

• Developed back office solutions for internal company usage using PHP, MySql and JavaScript • Developed websites using Wordpress and Drupal • IT Support, Sales and Customer support • Manage a music service website

• Creation and management of travel itineraries in Portuguese and English • Billing • IT Support • Mass Phone Marketing