Pesapati Hrishika Murthy

Experienced Business Intelligence Specialist with over 6 years of expertise in data analytics, BI tools (Power BI, Tableau, Pyramid Analytics), SQL, and Azure. Proven track record in automating reporting, optimizing ETL processes, and implementing GDPR-compliant data governance. Passionate about transforming raw data into scalable,actionable insights to drive business success.Strong experience working in the UK.

Led multiple high-budget projects, implementing Agile methodologies to enhance collaboration and cut project delivery time by 10%. Spearheaded CRM integration, boosting customer retention by 15%, and managed RPA automation, reducing manual tasks by 40%. Delivered financial software, improving budgeting accuracy by 20%. Ensured stakeholder alignment, optimized resource allocation, and developed risk management strategies for on-time project delivery.

Provided customer support, achieving a 90%+ satisfaction rate by resolving inquiries efficiently. Boosted customer retention by 12% through personalized service and proactive issue resolution. Trained and mentored new employees, improving team performance by 15%. Managed billing inquiries and technical support, ensuring a 98% resolution rate. Conducted quality assurance checks and implemented customer surveys, leading to service improvements and enhanced customer experience.