Peter Alderliesten
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Peter Alderliesten
- Current 10 years and 2 months, since Apr 2016
Head of Project Management
Bosch Service Solutions
Manager of Project Management worldwide for Bosch Service Solutions
- 3 years and 7 months, Oct 2012 - Apr 2016
Senior Project Manager
Bosch Service Solutions
-Responsible for the implementation within Bosch of the worldwide customer service for Lufthansa Cargo (Manilla, Delhi, Hahn-Frankfurt, Mouscron), inclusive of several innovation tools like Work Flow Steering, CTI. -Implemented a Financial Shared Services site in Costa Rica for a $10bn company -Set up an E-call monitoring center for a German premium automotive brand
- 7 months, Mar 2012 - Sep 2012
Manager Operations
Bosch Service Solutions
Operationally responsible for two locations and closed one of them. Increased margins on key customer significantly while extending contract.
- 16 years and 8 months, Jul 1995 - Feb 2012
Directeur Operations
Alderliesten Interim Management B.V.
- 1 year and 10 months, Dec 2009 - Sep 2011
Project & Unit Manager Customer Contact Center a.i.
CIZ
Centralization national Front Office from originally 23 locations to 10 and creation of 1 waiting queue. Followed by further centralization at 3 sites. Facilitated halving of customer contact volume. Customer Contact Strategy, CRM, WFM, website optimalisation.
Via Resources Global Professionals. Operational process modelling for Philips Online Shop to facilitate growth plans by making operation scalable for retail.
- 5 months, Feb 2008 - Jun 2008
Program Manager Customer Migration a.i.
ING Bank
Via Coniche. Set up commercial direction to ensure continuous (cross- and upselling) sales and service throughout the merger of ING Bank and Postbank
- 10 months, Mar 2007 - Dec 2007
Consultant
NS
Consultant for (production and customer services) introduction of chipcard for all Dutch students, € 700 mn/yr, largest corporate account. Business process modelling, system changes, (acceptance) tests, training, ‘exception flows’
- 1 year and 6 months, Jul 2005 - Dec 2006
Directeur Operations a.i. en Business Unit Manager
Arvato Bertelsmann
- 8 months, Jun 2004 - Jan 2005
Manager Service Desk Intermediair a.i.
AEGON Verzekeringen
- 1 year and 5 months, Jan 2003 - May 2004
Manager Verkoop BinnenDienst a.i.
OPG Groothandel
- 10 months, Mar 2002 - Dec 2002
Project Manager
DELTA Nutsbedrijven
- 6 months, Sep 2001 - Feb 2002
Interim Manager
Commit Arbo
- 1 year, Jan 2001 - Dec 2001
Consultant
IBIS
- 4 months, Apr 2001 - Jul 2001
Interim Manager
CIMS
- 7 months, Sep 2000 - Mar 2001
Vestigingsmanager a.i.
UPC
- 8 months, Jul 1999 - Feb 2000
Manager Telesales a.i.
ABN AMRO
- 7 months, Jan 1999 - Jul 1999
Manager Contact Center a.i.
Nationaal SpaarFonds
- 11 months, Feb 1998 - Dec 1998
Manager Campaigns a.i.
ABN AMRO
- 1 year, Apr 1997 - Mar 1998
Manager Customer Service a.i.
Nuts Ziektekosten
Ausbildung von Peter Alderliesten
Georgetown University (MSFS)
Nijenrode University (BBA)
Sprachen
German
English
Dutch
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