Peter Callister

Analytics consulting for clients across industries (medical, aerospace, retail), handling strategic planning and data management best practices

Managing an international team of Quality Analysts, providing UK Operations, Training, and Coaching with insight to surpass quality KPI goals annually. Helped Amazon.co.uk achieve the #1 ranking on the UK's Customer Service Satisfaction Index in 2012: http://www.instituteofcustomerservice.com/files/UKCSI_Jan_2012_Executive_Summary.pdf - Internally promoted from UK QA Manager to Program Manager, Speech Analytics, receiving #1 UK Customer Service award again in 2014: http://bit.ly/2jx4KfA

Collaboration with financial clients, senior development, management, and third party data vendors to satisfy client requirements for data quality Training client services and colleagues on data system best practices, performing routine quality assurance for valid instrument list submissions Ad hoc data analysis with macros, lookups and pivot tables to investigate data movements, calculate changes in asset classes, instrument mapping issues, etc.