Peter Galik
Angestellt, 2nd/3rd level technical support, Eircom.net
Dublin, Irland
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Werdegang
Berufserfahrung von Peter Galik
Bis heute 17 Jahre und 10 Monate, seit Dez. 2006
2nd/3rd level technical support
Eircom.net
* customer care representative, * provide 2nd/3rd level technical support, deal with technical issues and resolve customer complaints in efficient time * contact field technicians in regards to resolve or update technical issue * general broadband email support for Eircom customers using “KANA” system * making outbound calls (no inbound) to customer, all Eircom internal departments (sales, accounts, billing, credit management, retention, tech support etc.)
Ausbildung von Peter Galik
4 Jahre und 10 Monate, Sep. 1998 - Juni 2003
Facutly of manufacture technologies
Technical University
general engineering, AutoCad plans, food processing industry, pc assistance in food industry
Sprachen
Englisch
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