Peter Kretschmar

As Director Managed Service at Samhammer AG, I am responsible for the transformation and operational excellence of the company’s largest division—delivering AI-powered multichannel helpdesk solutions and comprehensive Lifecycle Services for renowned clients worldwide. With a team of over 550 experts across 18 languages and multiple industry clusters, I orchestrate exceptional, technology-driven customer experiences by seamlessly integrating human expertise and intelligent automation.

Running the global Service desk program for the world market leader in Professional Coffee machines. With global expert centers reaching 113 countries, more than 1.2 Million active machines are serviced. The team consists of 4-digit service technicians and helpdesks experts globally ensuring a premium brand experience from installation, maintenance to repair.

Helping corporate customers to find the right balance between Digitalization, Automation and Right-shoring of large scale global internal - but also customer facing - processes. - Development of smart Omnichannel Document Input & Output solutions - Intelligent automation for invoice acknowledgement, travel expenses and Payroll management - Near/Off-shoring to enable focus on core competencies and switch of fixed cost to variable, transaction based, cost models

Shaping and implementing global strategies focussing on: - Centralizing global processes in Shared Service Centers - Introduction of Lean and six Sigma measures for core activities - IoT in Supply Chain Management - Blockchain in Logistics - predictive forecasting & maintenance - Automation of Labour intensive back-Office processes (RPA)

Management diverser Key Accounts im Bereich B2B mit folgenden Schwerpunkten: - Erfüllung von Umsatz- und Profitabilitätszielen - Kontinuierliche Prozessverbesserungen in Zusammenarbeit mit diversen internationalen Logistikstandorten - Einführung von internationalen, standardisierten IT Lösung und Anpassung an Kundenwünschen selbiger Lösung - Erfüllung kundenspezifischer SLA und KPI Kennzahlen

Managing a multi-million supply chain outsourcing solution in a 3 sites - 3 countries business.

Roll-outs of international projects as Project Manager. Monitoring costs, implementing and improving processes, tailoring dedicated IT solutions to the need of the customer. Sectors: POS, electronic payments, B2B, RFID, mobile computers

Consultant im Bereich Finance für Microsoft Dynamics NAV

Abschlussarbeit zum Thema New Business Development

Portfolio Analyst, Credit Monitoring, Creation of Company-Ratings

Door to Door salesman of energy provider contracts

Emerging Markets, Financial Management, Merger and Acquisiton,

Finance, Controling, Accounting, Strategic Management