Peter Trilec

- Infrastructure projects for upgrades, maintenance and development - Raising level of cyber security to match NIS2 requirements - OT (Scada) network security improvements - Team leadership and development - Communication with corporate IT - Strategic development - Vendor and outsourcing management: tenders, negotiations, contracts, ... - IS implementation, development and security enhancements - Communications: SD-WAN, mobile services (voice, data, M2M), FortiGate

Temporary role to help with following topics: - Map and optimize business processes - Improve communication between departments - Revise and refine the product life cycle to streamline development and delivery - Oversee MS 365 rollout across departments to improve productivity and information sharing - Leverage MS 365 collaboration features to foster better teamwork and idea sharing between teams - Analyze opportunities for AI implementation to further automate and optimize business processes

- Managed the Software Support team for the North & East Europe region. - Successfully implemented corporate strategy in the regional customer support team. - Ensured 24/7 customer support across the region. - Provided leadership, evaluation, and development for direct reports. - Defined and tracked team and personal targets. - Regularly evaluated SLAs and KPIs and implemented necessary measures. - Maintained strong customer relationships and managed escalations.

- Led customer support for PC software delivered with Kardex Machines. - Managed and developed remote team members in the UK, Denmark, and Finland. - Served as the primary customer escalation contact. - Coordinated with 1st and 3rd level support teams. - Led projects to adjust processes for a 1-hour response time and 24/7 availability, as well as process harmonization.

- Coordinated and developed the ICT department. - Provided leadership, motivation, and evaluation of team members. - Oversaw ICT, infrastructure, and internal support. - Conducted audits in the field of failures and threat prevention. - Optimized resource utilization. - Managed projects, including the implementation of a security concept for company notebooks and DMS implementation.

- Provided IT support. - Managed projects. - Conducted translations.

- Responsible for the internal IT Department of multiple locations in Ostrava and team leadership. - Streamlined IT support processes. - Implemented virtualization and VoIP technologies. - Introduced a helpdesk system.

- Managed the workflow of translation projects. - Conducted introductory negotiations with customers. - Planned project deadlines. - Managed resources and assembled teams of linguists and technical specialists. - Maintained communication with customers from around the world.