Petre Popa

Designed, built and run on my own, with AI agents, a booking SaaS for medical practices, live in production with Stripe subscription billing. Own the full product cycle: discovery, feature design, UX flows, delivery, pricing and go-to-market. Stack: React/TypeScript, Cloudflare Workers, Supabase/PostgreSQL, Stripe, Twilio, Resend.

Product Owner for multiple legacy internal tools used by Vodafone Germany: own the backlog and align backend and frontend implementation with business requirements. Lead development and integration of internal applications (customer data management, backend processes, cross-system coordination). Improved Git repository workflows and automated deployments with Jenkins. Take part in architecture decisions; created the internal documentation. Remote.

Product Owner for multiple legacy internal tools used by Vodafone Germany: own the backlog and align backend and frontend implementation with business requirements. Lead development and integration of internal applications (customer data management, backend processes, cross-system coordination). Improved Git repository workflows and automated deployments with Jenkins. Take part in architecture decisions; created the internal documentation. Remote.

L3 support and DevOps on Linux: application instance management, automation, escalated issues, root cause analysis, hotfixes and workarounds in production. Developed and deployed custom plugins for Jira and Confluence; built dashboards and alerting for Atlassian systems. Monitored infrastructure health with AppDynamics, JavaMelody, Zabbix and Grafana; analysed logs in Splunk. Cross-functional Agile/Kanban teams. Remote.

Led task estimation, planning, risk analysis and deployment materials for BMC Remedy changes. Developed and configured CMDB ETL integrations, reconciliations, workflows and Remedy objects. Installed and configured BMC Remedy in test and production; documented and implemented change requests. Administered ITSM Suite, CMDB, MyIT, Case Management and Smart Reporting; met SLAs under ITIL. Worked with vendor support and guided the first-level support team. Remote.

L2 support for BSS: billing, CRM, integration, financial and revenue systems; critical incidents, trouble tickets and change requests. Testing, deployment, O&M (monitoring, patching, service requests) and knowledge transfer; supported the offshore transition of new projects into operations.

L1 incident handling, ticket tracking and escalation to L2 within service levels.