Pichayapa Tepsriha

- Handle software-related requests for assistance - Troubleshoot software issues and identify the root causes - Analyze software-related issues and propose solutions - Monitor processes associated with customer software - Communicate with customers in a timely and respectful manner - Test (verify) solutions prior to their implementation in customer environments - Obtain and log customer feedback for the purpose of process improvement - Review work log and customer feedback periodically

- Work in multi-skills (DBA, Sys. Admin. and App. Support role). - Perform Microsoft SQL Server performance tuning. - Operate system review to fix issues or update new features every sprint to prevent any issues after the go-live date. - Troubleshoot issues that are reported by AIS Call Center users. - Maintain and monitor servers. - Deploy applications for staging and production environments. - Monitor system performance such as CPU, memory, and disk usage by PRTG, Nagios and Dynatrace.

- Trained in Agile Methodology. - Trained in Introduction to Software Process. - Developed Software By Using Pair Programming Method. - Observed Business System Analyst and Developer Working.