Pierre LIBOIS LAVALLEY

Mission: Global mechanisms products range management, 20% of vehicles in the world with Faurecia's mechanisms (700M€ 2012). Result: 80% of the products range renewed, meaning 10 to 15 years of R&D and production. Benchmark database set up (MS Access): products, vehicles, volumes, production localisations. Sharepoint set up for the Business Group's Product Lines Managers. Product Plan, Benchmark, Innovation, Communication, R&D, Business Intelligence, Direct and cross Management.

Mission: European roll out of the "Lexus Experience" project. Result: 12 countries rolled out about the satisfaction & recommandation measurement (NPS). European call centers tool CATI/CAWI, online reporting & CRM action plans. Cross Management. Specifications, set up, local/central UAT. European vendors and colleagues cross management. Sharepoint set up for users: defects, evolutions, press review. Automatic reporting tool set up (Access, Excel) for NCBS/IACS indicators benchmark. CRM consulting

Co-writer conclusion study case: book "Gestion de la Relation Client" (GRC/CRM) ESCEM Business School with B. Rabet

Mission: Business analyst and Marketing expertise for 6 clients/prospects databases Peugeot & Citroën: Germany, Italy and Spain. Direct Marketing, CRM, Business Analyst, Datamining, Direct and Cross Management. Result: CRM campaigns targets optimisation, databases "ROI" and fixed costs culture. IT offshore experiences with India (Infosys) and Argentina. Defects, evolutions, UAT and budgets management. Permanent contract. Expérience offshore avec l'Inde et l'Argentine.

>Product Manager Mission: C4, Xsara Picasso, C4 Picasso, Xsara, Xsara break et Jumper ranges management ; Product life, mixs & prices. Result: C4 and C4 Picasso launches: ranges and prices set up, salesmen training. Monthly discount offers benchmark set up (Ipsos). >CRM Project Manager for dealers operations. Mission: Set up of a CRM application: salesmen, customers and dealers management tools. Result: Project rool out for Brussels region Citroën's owned dealers: set up, FR/NL translations, training

Waiting for my new job in Bruxellles

Peugeot.co.uk launch, Peugeot.fr daily management tasks, commercial and marketing topics. End of studies training.

Market Research Company. Training and Apprenticeship Business School ESC Tours . Web and Business Plan set up. Customers contacts : Danone, M6, Bouygues Telecom.

Marketing for Services Automotive sector