Pierre Lallart

• Recruiting German translators and negotiating rates for the DACH market • Data analysis and optimization of key sourcing capacity for specific projects • Updating the database (rates, diplomas, language quality information)

– Coordinating localization projects for French: • Managing French translators • Prospecting & Recruiting French translators • Assisting project managers • Providing feedback regarding the project workow – English to French Translation, Editing & Proofreading – Linguistic Quality Assurance Testing

• Investigating and attempting to recreate potential and technical issues in video games and on the GOG.com Store website • Carry out account modifications, deletions and handling GDPR data deletion process • Managing refunds on Zendesk, Ingenico, Worldline and PayPal • Translating technical issues from German and French to English • Translating newsletters, promotions and video game descriptions from English to German and French • Moderating GOG.com English, German and French Forums

– Assisting Cruise Managers, Organizers and staff shipboard: • Performing live speeches translations from French to German and English • Translating and updating daily schedules on PowerPoint • Providing information, local cultural facts and assistance to customers at the reception – Managing customers during tours: – Providing entertainment and games during navigation or ship docking

– Providing support to German, Austrian and Swiss customers via email, chat and phone with strong clean desk policy and data protection (GDPR): • Troubleshooting of Philips products (Sonicare, Saeco, Airfryer, Lumea, OneBlade...) • Gathering and entering personal data in Saleforce.com CRM platform • Managing defecting product exchanges

• International relations and foreign affairs • Technical translation (English, German and French) • Writing techniques • British, American and German history and geopolitics • Business administration • Marketing and law