Ing. Pietro Angelo Corrao

Contact Center Domain Lead for Italy, Central Europe and Greece managing and leading Accenture Contact Center offer). Acting also as Delivery Lead for Contact Center Transformation projects for all Accenture market (Communications, Media and Technology; Financial Services; Health & Public Service; Products; Resources). Technology lead for Omnichannel Contact Center, VoIP, Customer Engagement, BackOffice Automation, Network Contact Center and IMS).

Working as a Consultant within the Accenture Technology Consulting division and Accenture Cisco Business Group (ACBG) as expert in contact center solutions on Cisco technology for Italy, Greece and Emerging Markets. I also had the opportunity to develop strong skills on Genesys Framework, in particular on the CTI integrations.

Duties and responsibilities: -managing initial contact with new potential big clients -determining all the resources needed for the projects -working with OEM vendors -making the presales phases (i.e. RFP, POC) -acting as Project and Delivery Manager -keeping in touch with established clients

I joined to Accenture as Analyst acting as Senior Test Engineer and Test Leader for H3G Italy. I was in the Demand Department of this mobile operator working in Delivery Management & UAT Group. As Test Manager my duties and responsibilities were: - supporting to all development and test phases - planning and execution of Pre Acceptance Test, User Acceptance Test (UAT), Business Readiness Test (BRT) - making of Technical Deliverables

Hardware Devoloper for Siemens Italy (Cinisello Balsamo) • Matlab Simulator - Implementation of downlink chain UMTS Enhanced and HSCSD • Texas Instrument DSP - implementation of downlink and uplink chain

C++ Developer Visual Basic Developer (special focus on ODBC connections) Network Administrator

Internet Network Mobile Radio Network Telecommunication Network Analog Electronic Digital Electronic Digital Signal Transmission Digital Signal Processing Operations Research Systems Theory Electronic Devices Electronic Measurement Automatic Control Systems Electromagnetic Compatibility