Pınar Kaya

1) Acted as first point of contact for patients, answering phone calls in friendly, polite and professional manner. 2) Using CRM to follow up with the patients. 3) Arranged patient appointments and treatment plans by consulting specialists. 4) Answered general patient enquiries, making new, follow-up and rescheduled appointments. 5) Coordinating Spanish and English patients, establishing good communication by understanding their feelings and helping them with their needs when they are at the clinic

1)Acted as first point of contact for patients, answering phone calls in friendly, polite and professional manner. 2)To explain to Spanish patients the processes of dental treatments they need and to persuade them to become patients of our clinic. 3)Coordinating patients, establishing good communication by understanding their feelings and helping them with their needs when they are at the clinic. 4)Remained calm under pressure to handle customer complaints and solve problems.

1) Informing and convincing patients from the UK for the surgeries they want/need 2) Translating conversations between doctor and patient 3) Organizing the necessary documents and test results for the patient and preparing them in a file

Erasmus program for 6 months