Pouya Forouzandeh
Angestellt, Technical Project Manager, Delivery Hero SE
Berlin, Deutschland
Über mich
Project Management professional with over 8 years of experience in the ICT sector, including project management, IT service management, business process design and improvement, and conducting cross-functional activities. Currently, working as Technical Project Manager at Delivery Hero, the world’s leading local delivery platform, operating its service in over 70 countries. Previously served in a project management role at Snapp!, the largest and fastest-growing Internet company in the Middle East with nearly 2 million rides per day, serving 20 million passengers and 600K+ drivers. Specialties: project management, IT service management, agile, business process, leadership.
Werdegang
Berufserfahrung von Pouya Forouzandeh
· Conduct the Logistics Security Team roadmap activities, from conception to launch. · Delivering projects/initiatives in alignment with the team's OKRs and KPIs, resulted in increasing the security score by 20% YoY. · Redefined the vulnerability management process to improve the process across the Logistics vertical including 60+ tech squads.
2 Jahre und 3 Monate, Juni 2019 - Aug. 2021
Senior Program Manager
Snapp.ir
· Managed infrastructure projects at Snapp! Tech. department. · Planned and monitored team roadmap and OKRs. · Deployed service desk using Jira and implementing ITIL processes including Change Management, Incident Management, Problem Management, and Request Fulfillment. · Created and delivered a project management dashboard. · Avoided and mitigated IT Risks 40% by delivering the "Network Security Monitoring (NSM)" product.
· Managed OSS/BSS product roadmap for Shatel® telephony services and delivered nearly 100 OSS/BSS features. · Designed and implemented a Product Management Framework for Shatel® telephony services. · Conducted cross-functional activities among different organizational units. · Provided necessary project metrics and reports. · Managed project documentation processes.
2 Jahre, Juli 2013 - Juni 2015
IT Expert
Razavi Hospital
· MIS (Management Information System) administration. · Member of the executive committee for implementing ISO27001:2013 (ISMS) standards. · ITIL Implementation Administrator. · Member of the executive team of Razavi hospital congresses. · "Razavi Hospital emergency codes software" project coordinator. · Installation and support of the information system for hospital accreditation.
Ausbildung von Pouya Forouzandeh
4 Jahre und 10 Monate, Sep. 2005 - Juni 2010
Information technology
Qazvin Islamic Azad University
Sprachen
Englisch
Fließend
Persian
Muttersprache
Deutsch
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