Pouya Forouzandeh

· Contributed on the definition and led the execution of a Zero Trust program for DH endpoint security, serving as the TPM to drive planning and execution. · Led the successful implementation of Delivery Hero's corporate compliance program, resulting in a ~30% increase in security posture score across the Logistics and FinTech verticals. · Delivered projects/initiatives in alignment with the team's OKRs and KPIs, resulted in increasing the security score by 20% YoY.

· Managed infrastructure projects at Snapp! Tech. department. · Planned and monitored team roadmap and OKRs. · Deployed service desk using Jira and implementing ITIL processes including Change Management, Incident Management, Problem Management, and Request Fulfillment. · Created and delivered a project management dashboard. · Avoided and mitigated IT Risks 40% by delivering the "Network Security Monitoring (NSM)" product.

· Managed OSS/BSS product roadmap for Shatel® telephony services and delivered nearly 100 OSS/BSS features. · Designed and implemented a Product Management Framework for Shatel® telephony services. · Conducted cross-functional activities among different organizational units. · Provided necessary project metrics and reports. · Managed project documentation processes.

· MIS (Management Information System) administration. · Member of the executive committee for implementing ISO27001:2013 (ISMS) standards. · ITIL Implementation Administrator. · Member of the executive team of Razavi hospital congresses. · "Razavi Hospital emergency codes software" project coordinator. · Installation and support of the information system for hospital accreditation.