Pradnya Kothawade

• Manage day-to-day operations and logistics for a fast-growing Direct-to-Consumer (D2C) fashion business. • Oversee digital e-commerce storefront metrics, including catalogue updates, pricing frameworks, and product listing accuracy. • Coordinate directly with external vendors and suppliers to streamline stock availability, reducing inventory gaps. • Conduct market research and competitor profiling to optimise customer acquisition and digital marketing performance.

• Coordinated international business operations, managing client onboarding and B2B relationship networks across the UK and Europe. • Collaborated closely with internal sales, marketing, and logistics teams to guarantee seamless product and service delivery. • Maintained corporate CRM databases, generated data-driven sales performance reports, and tracked business KPIs. • Prepared corporate proposals, commercial contracts, and strategic presentations for senior management review.

• Delivered premium front-office administration and customer service for 40–60 international guests per shift. • Managed real-time guest reservations, detailed financial billing, cash/card handling, and administrative paperwork. • Maintained strict organisation during peak corporate events, weddings, and high-occupancy periods (80–95% capacity). • Onboarded and mentored new front-desk colleagues on daily POS operations and standard billing/safety protocols.

• Independently managed hotel front-office workflows during high-volume evening and night shifts without direct supervision. • Utilised Oracle OPERA PMS for tracking guest profiles, room allocations, check-ins, and checkout logistics. • Resolved complex customer escalations and service issues professionally under tight operational deadlines.