Pragati jaiswal

• Delivered exceptional customer service to every customer of Axos Bank by leveraging extensive knowledge of banking services and provide positive customer experience. • Maintained customer satisfaction with forward thinking strategies, focused on addressing customer needs and resolving concerns. • Monitored real time transactions on debit/credit card and identified high risk transaction within the business. • Observed customer transaction to identify fraudulent activity such as account takeover, friendly f

"Monitoring calls to ensure positive customer experience and provide direct feedback on observed performance”. “Documenting any major problems customers are facing with the services and reporting it to the concerned department.”

Working as an Accounts Receivable in R1RCM in financial process, utilizing medical billing software to track patients care episodes from registration and appointment scheduling to the final payment of a balance. And also working on denial claims for settlement.