Preston Knight

Responsibilities: • Designing and executing InfoSec strategies in Microsoft 365/Azure to enhance security and compliance. • Delivering Azure and on-prem deployments with full ownership of configuration and controls. • Leading and mentoring a 7-person Tier 1 team, managing workflow and escalations across 12 clients. • Overseeing 412 assets to ensure stability and SOC 2 compliance. Achievements: • Rolled out MFA and Defender, reducing incidents by 70%. • Cut backlog from 60 to 30 through process improvements

Responsibilities: • Conducted vulnerability scans and implemented remediation. • Handled full-stack IT operations, configured servers, AD/Azure AD, MFA, firewalls, and backup/DR systems • Led incident response and improved resilience across client environments. • Administered infrastructures via Ninja, Datto, Azure, and Microsoft 365. Achievements: • Designed client InfoSec strategies improving security by 20%. • Managed ~15 SMB clients (~600 endpoints). • Restored operations after major server failure.

Responsibilities: •Performed remote Layer 1–3 troubleshooting using SSH and Bastion, analyzing logs and identifying connectivity faults •Managed outage bridges and coordinated recovery with technicians •Escalated complex issues via a proprietary ticketing system while maintaining communication with customers Achievements: •Handled up to 15 enterprise network incidents per day, delivering first-line diagnosis and resolving ~70% without escalation •Reduced incident resolution times to a 5–60 minute window

Key Responsibilities & Achievements: • Performed second-level review of Correspondent Banking alerts/cases, assessing potential violations under the Bank Secrecy Act (BSA), US PATRIOT Act and AML regulations. • Analyzed transactional and historical data in Excel to identify fraud indicators, resolving 8 cases per day. • Collaborated with a compliance team, ensuring alignment with USAA AML procedures.