Pushpak Roy

Led the Bundles Project to unlock transaction incrementality and improve Customer LTV. Led the charge for Fulfillment and Service Quality in Urban Company's high-octane operations of 1.6M deliveries, $13M GMV, and $2.6M+ net revenue. Managed request loss, performance, service quality and unlocked growth for city teams, which handle a million deliveries annually. Built bridges and fostered cross-functional collaboration to boost Customer Experience and NPS across categories.

• Collaborating with multiple stakeholders to build product strategy and delivery. • Evangelising the product vision by reasoning business objectives and building confidence by sustaining attainable roadmaps. • Partnered with stakeholders to ensure service deliveries are met in time by gathering continuous feedback & transparent reporting. • Automation and technology transfer, to ensure top notch quality and low TAT. • Ensuring alignment of vision & scope w.r.t the organisation and the group as a whole.

• Post Product Release Monitoring, Insight generation to ideate improvements, A/B Experiment Analysis and Redirecting data to proper channels. • Maintaining Dashboards comprising of primary performance metrics and reporting tracking issues which cause anomalies. • Automating reports specific to brands/keywords to help the Brand Management Team with insights on user behaviour and demands. • Analysing product of competitors, deriving insights on adaptable features and possible Ul/UX improvements for the same.

Dual Degree : B.Tech in Industrial and Systems Engineering, M.Tech in Engineering Management