Rafael Corradi

Responsible for the IT company support and management of internal clients, on the usage of tools provided by the company using the platforms Microsoft Windows, iOS and Android, supervising on repair and configuration of desktops software and hardware, management of images and inventory management. Management users accounts, mailboxes and folders access using Active Directory and Office 365. Providing basic assistance on printers hardware repair and telephone infrastructure assistance.

Responsible for the IT company support to internal and external clients (branch offices utilizing remote access) on the usage of tools provided by the company using the platforms Microsoft Windows, iOS and Android, supervising on repair and configuration of desktops and notebooks and formatting, managing of images and implementation usage of Norton Ghost 15 tool at company. Management users accounts, mailboxes and folders access. Physical server installation in racks and daily management of backup tapes.

Responsible for the IT company support to internal and external clients (branch offices utilizing remote access) on the usage of tools provided by the company using the platforms Microsoft Windows, iOS and Android, supervising on repair and configuration of desktops and notebooks and formatting, managing of images and implementation usage of Norton Ghost 15 tool at company. Management users accounts, mailboxes and folders access. Physical server installation in racks and daily management of backup tapes.

Responsible for the support of clients using programs on Windows. Responsible also for the supervising and management of repair of software and desktops (software and hardware) and for the installation and configuration of the same (programs and operational system in general). Ticket system usage and usage of remote access was required to solve the problem faster. Implementation of the new software to manage e-mail boxes (Mozilla Thunderbird) for the whole environment of the Institute.