Virginie Lawson

1st Level Support SAP und PCS (SD, WM, MM, QM, PP, FI/CO), Betrieb und Überwachung der SAP Schnittstellenlandschaft (EDI), Benutzerverwaltung SAP, Einfaches Customizing im SAP (SD, FI, MM, CO), Projektleitung für kleinere und mittlere IT Projekte, End User Betreuung und Support im Bereich Applikationshandhabung, insbesondere SAP, Erfassen von Kundenanforderungen, Analyse von Realisierbarkeit und Umsetzung, Erstellung von Dokumentationen und Schulung von Mitarbeitern in SAP

Mitarbeit bei Einführung von neuem SAP System und EDI Nachrichten, 1st Level Support SAP (SD, MM, WM, FI), Benutzerverwaltung SAP, Projektleitung von kleinen und mittleren Projekten, Schulung von Mitarbeitern auf neues ERP System, Super-Userin ERP ProConcept, Erfahrung im Prozessmanagement, Erstellen von einfachen Abfragen (SQL)

Customer service (per telephone as well as in person) and the registering of orders, arrangements and purchases with our supplier in Hong Kong, Coordinating and crucial planning of marketing measures, Planning and execution of press activities, The organisation and planning of exhibitions, events and promotions and their realization, Drawing up of monthly budget statistics, Stocktaking and inventory, Drawing up export documents, EDP co-ordination with IT department

- General correspondence in German and French - Personnel Administration - Utilising the call centre (German/French) - Catering for the drivers - Database administration - Attending to and distributing incoming mail as well as mail despatch - Various marketing assignments such as offers, contracts and mailings as well as preparing marketing strategies - Delivering vehicles and service organisation - Administration of office material - Administrating of the managing director’s schedules

- Accounting of creditors’ bills - Bookkeeping for customers (internal and external) - Supervising vehicle examination of heavy duty driving school vehicles - Assisting the administration during driving school courses - Administrating Intranet course offers - Attending to the Driving School / Prevention director’s correspondence - Drawing up of accident statistics - Supporting other departments with secretarial work

I was allotted various assignments in the Order Processing Centre. I was primarily in charge of incoming orders, the following up and dead-lining of budgets as well as bookkeeping and controlling of export certificates. I upheld a regular contact with international clients.

- Repair Administration - Personnel Department - Sales Swiss Market - Sales International - Invoicing / Transport - Bracelet Purchasing / Production Planning / Work Planning - International Advertising - Bookkeeping - Call Centre / Reception