Rafael Schwarze

Agile Transformation Agile Coach Agile Leadership Coach

Innovation Managment: Iteratively design, test and refine new products and business models, products, and services using agile methods that encompass people, process, technology, and governance. Develop a consistent end to end service experience across all channels. Portfolio Strategy: Develop and coordinate of multi-year product portfolio strategy through all stages of the product family’s life cycle. Lead product development, prototyping and product launch.

Agile Leadership: Head of a cross-functional team with 5 team members Strategy and Innovation Management: Ideation, development and implementation of product and business model innovations

Project Management: Development, implementation and execution of a national donor engagement strategy including the definition of an operating model (i.e. structure, processes, roles and responsibilities, systems, reporting etc.)

Quality Assurance: Development, implementation and monitoring of quality programs for 110 Telemarketing agents across EMEA and identification of training needs Project Management: Development and implementation of different programs to increase the efficiency and effectiveness of Marketing operations and ramp-up and integration of local Telemarketing center (Bangalore, India)

Head of 14 Telemarketing agents Execution and evaluation of B2B lead generation campaigns