Rafaela Herberich

Recruitment and HR Services | Temporary & Contract Solutions | Outplacement | Professional Advice | Unique Interview Preparation | Salary & Benefits Advice | Career Counselling |

Worked within Apple Care by fielding questions about the Apple Care+ Insurance and other related support agreements.

- Responsible for payment of Wages for 1500 Trainees and Apprentices. - Weekly payroll for 20-30 temporary instructing and clerical staff. - Processed high volume of invoices, - Managed weekly payment run - Prepared manual cheques - Reconciliation of bank payments - Solved invoice discrepancies - Reconciliation of Customer accounts - Responsible for day to day credit and collection activities on customer accounts

HR Administration, Staff Recruitment, Staff Induction & Training

Services To Business: - Involved in setting up Excellence Through People (ETP) Standard and Competency Development Programme (CDP) for companies in the Midlands region. Apprenticeship: - Responsible for Apprentice registrations - Updated exam results - Involved in scheduling apprentices for off the job phase 2, 4 and 6 for the FAS Training Centre and the Institutes of Technology

Accounts Dept: - Day to day running of the financial section in conjunction with the Accounts & Quality Manager - Responsible for stamping legal documents - Posted lodgements into relevant client accounts and paying out witness expenses - Carried out internal quality audits - Responsible for Petty Cash - Reception relief on a 10 line switchboard - Appointment management for 7 Solicitors - Dictaphone tying from time to time

Managed the non-cash payment restaurant system for 2 canteens set up ca. 1400 staff on the programme (Computer Centre ITD and Operations Centre) - Bank reconciliation of client accounts - Liaised with restaurant staff, in-house clients and their bank institutions - Responsible for cash order for the ATM machine on site and balancing cash on the system

- Liaised between end customers and HUB for optimising deliveries of shipments - Escalated non-conformances and complaints - Backed up team managers and assisted/coached new hires

Payroll Administraton: - Full responsibility for payment of wages for 150 staff HR Administration/Recruitment

Administration Officer (including training and state exam) (Part of the Team in the Building Regulations Department & Finance Department)

modules: - Financial Accounting - Human Resources - Civil Law - Building Regulations - Municipal Authority Administration - Civil Registrations - Communications - Data Processing - Customer Service