Rafal Wons
Skills
Timeline
Professional experience for Rafal Wons
- Current 3 years and 3 months, since Jun 2023
IT Consultant & Sourcing Partner
Bydgostia
- 2 years and 10 months, Aug 2020 - May 2023
Senior Service Delivery Manager
Fujitsu Services GmbH
Financial Management, Service Level Management, Service Delivery Management, ServiceNow, Escalation Management, Demand Management, Business Relationship Management, ITIL (Incident, Change, Problem Management), Project Management, Contract Management, Training, Service Integration & Management (SIAM), Continual Service Improvement
- 1 year and 8 months, Dec 2018 - Jul 2020
Service Delivery/Operations/Process Manager
Atos
Service Desk, Service Request Management, ServiceNow, Continuous service improvements, ITIL (Incident, Change, Problem, Release & Deployment), Service Level Management, Process Design, Robotic Process Automation
- 1 year and 9 months, Mar 2017 - Nov 2018
Major Incident Manager
Atos
ITIL Major Incident Management, Escalation Management, Kepner-Tregoe methodology, Process Management
Educational background for Rafal Wons
- 2012 - 2014
Germanic philology
Kazimierz Wielki University in Bydgoszcz
Languages
German
C2 (Expert / native speaker)
Polish
C2 (Expert / native speaker)
English
C1 (Fluent)
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