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Raffaella Forino

Munich, Deutschland

Fähigkeiten und Kenntnisse

Business Management
Eventmanagement
HR
Teamassistenz
Administration
Marketing
Sales
Sales Management
Customer Service
Time Management
Team Building

Werdegang

Berufserfahrung von Raffaella Forino

  • 8 Monate, Juli 2018 - Feb. 2019

    sales assistant

    H&M Hennes und Mauritz GmbH

    Greeting customers who enter the shop, being involved in stock control. Delivering exceptional customer service. Assisting shoppers to find the goods and products they are looking for. Keeping up to date with new product areas and promotions. Being responsible for processing cash and card payments. Replenishing the stands and keeping the store tidy and clean. Part of the delivery team.

  • 9 Monate, Nov. 2017 - Juli 2018

    Sales Assistant

    Debenhams

    Greeting customers who enter the shop, being involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Bra fitting. Being responsible for processing cash and card payments. Stocking shelves with merchandise, working within established guidelines, particularly with brands.

  • 10 Monate, Okt. 2015 - Juli 2016

    Manager of Marketing

    Azienda Agricola Marini

    Develop an understanding of the drivers of local purchase behavior (acquisition), customer activation (engagement) and habitual usage (retention) and translate those insights into go-to-market segment programs, campaigns and promotions, work with key vendors to understand quarterly marketing priorities.

  • 5 Jahre und 8 Monate, März 2010 - Okt. 2015

    Sales Manager

    Erbolario

    Being involved in stock control and management. Being accountable for the business performance of the store and the management and development of the store team, ensuring the delivery of exceptional customer service. Ensuring promotions are accurate and merchandised to the company’s standards. Presiding over staff meeting. Promoting high visual merchandising standards ensuring that store housekeeping standards are continually achieved.

  • 1 Jahr, Aug. 2008 - Juli 2009

    Administrative Assistant

    Wilder

    Researching materials and identifying guests, developing ideas, support for writers and directors, managing a busy diary, typing and composing letters, coordinating and organizing travel arrangements, planning and organizing meetings, taking minutes of meetings, collating information and meeting packs, ensuring that actions are completed, producing presentations and dealing with incoming calls, post and emails in a professional manner.

  • 3 Jahre und 7 Monate, Jan. 2005 - Juli 2008

    Commentator TV show

    Sat2000

    Public speaking, good diction, answering questions announcer. Good knowledge of current affairs topics

  • 2 Monate, Nov. 2005 - Dez. 2005

    Sales Assistant

    Benetton

    Greeting customers, assisting shoppers to find the goods and products they are looking for, working within established guidelines, particularly with brands.

  • 6 Jahre, Jan. 2000 - Dez. 2005

    Waitress

    Pubs and Restaurants in Rome

    Serving food and beverage, maintaining a high level of knowledge of all menu items, assisting with the preparation of a food and beverage, assisting with the receiving and storage of good, accurately and promptly fulfill guest orders and resolve any guest complaints, maintaining high standards of restaurant presentation, exemplary customer service.

  • 5 Monate, Mai 2004 - Sep. 2004

    Team Leader

    Staff at Play

    Providing an excellent front-facing service, build and lead a high-performing team, project management.

  • 5 Monate, Mai 2003 - Sep. 2003

    Team Leader

    Staff at Play

    Providing an excellent front-facing service, build and lead a high-performing team, project management.

Ausbildung von Raffaella Forino

  • 4 Jahre, Nov. 2018 - Okt. 2022

    Business Management

    University of Brighton

    PhD student – Mental Health and Emotional Wellbeing of Hospitality Managers in the Digital Area School of Sport and Service Management

  • 1 Jahr und 1 Monat, Sep. 2016 - Sep. 2017

    International Hospitality Management

    University of Brighton

    The MSc is a taught programme that uses academic, knowledge to inform operational hospitality management practice.

  • 5 Jahre und 10 Monate, Okt. 2008 - Juli 2014

    Intercultural Studies

    Università degli Studi di Roma "La Sapienza"

    The degree course in Intercultural Mediation aims to train highly competent professionals in grasping the challenges and opportunities of a pluralistic and multicultural context.

Sprachen

  • Englisch

    Fließend

  • Italienisch

    Muttersprache

  • Spanisch

    Gut

  • Französisch

    Gut

  • Deutsch

    Grundlagen

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