Rahul Gutal

>Responsible to manage India West region Field and On-Site IT operations for PAN India deployedBank Environment>Accountable for 170 FTEs in 3 Layers of Hierarchy>Drive SLA governance >Handle Complaints/Escalation and generating SIP based on the lessons Learned.>Co-ordinate with Stake holders for driving various projects and activities across the environment

Support Office 365 Exchange Online Premier customers from NOAM and Canada with their exchange online issues and Request

• Managing Office 365 support for the client• Supporting Exchange online (Primary), Skype for Business, SharePoint etc.• Transition of the process and ownership form Bayers to Capgemini.• Connecting with Hierarchy members and Process Owners to understand the Process flow and requirements.• Driving Escalation Manager role at PCC since past 12 months ensuring collaboration between various partners and faster resolution of Tickets• Assisting other partner members with process and technology related topics. Als

Supporting end user with their IT related issues and requests. Maintain inventory, etc

Help End users with their IT related issue and requests

Provide field engineer support to small scale industries with their IT related Hardware and Software issues

Activities and Societies: Leading Cadet at N.N.C graduated from Birla college kalyan

Zoology