Rahul Patroliya

 Team Leadership & Operations Management: Lead, mentor, and manage a team of 5–8 Data Analysts handling end-toend invoice processing within the ICyte rebate management platform, ensuring consistently high-quality output with over 99% accuracy while overseeing performance, resource allocation, and workflow management.  Process Automation & Operational Optimization: Identify process inefficiencies and implement automation solutions using Python and Power BI to streamline manual workflows

 Team Leadership & Workforce Management: Led and mentored a team of 10 employees, conducting staff meetings, delegating responsibilities, allocating workloads, and communicating changing priorities to ensure smooth operations and service delivery.

• Managed provider credentialing operations by maintaining accurate internal provider grids, ensuring updated information, active logins, and compliance with credentialing requirements across all platforms

 Client Support & Issue Resolution: Analyzed and investigated client-reported errors, provided effective explanations during client discussions, managed ongoing queries, and delivered timely resolutions to maintain strong client relationships