Rahul Prabhakar

Established Center of Excellence for Technical Writing, supporting 15 projects across travel, retail, gaming, and fintech sectors at IGT Solutions. Led cross-functional teams of technical writers, analysts, and subject-matter experts, managing resources totaling 20 personnel. Developed eLearning program for Skychain cargo management, training over 1000 employees and reducing onboarding time by 50%. Created comprehensive documentation for Omani Government's Visitor Information System.

Produced 10 comprehensive guides and 5 instructional videos enhancing user proficiency for over 1000 CAD administrators, RF, and Field engineers. Created 15 application-based documents and hands-on labs covering EEsof (PathWave Design) products supporting 1000 engineers worldwide.

Founded Global Content Development unit, achieving 150% YoY growth by leading cross-functional teams and expanding service offerings to 200 clients. Delivered comprehensive developer documentation for Samsung Bada, Linux, and SmartTV platforms, supporting 50 projects and increasing developer adoption by 100%.

Established the Technical Publications Department for the System LSI and Memory divisions. Led over 20 technical writers and completed documentation for Samsung S5PC100 (iPhone 3GS processor). Represented Samsung as a panelist at the 55th STC Summit in Philadelphia (2008).

Authored over 10 detailed user and implementation guides for Oracle eBusiness Suite modules, including Oracle Telesales and Sales, enhancing product usability. Presented a research paper at the 6th STC India Chapter Annual Conference in December 2004, reaching an audience of 5000 industry professionals.

Developed 8 detailed end-user manuals for Newgen's B2B Process Automation Platform and related modules, enhancing user comprehension and product adoption. Boosted Newgen website traffic by 200% by creating targeted CTAs and optimizing SEO and internet marketing strategies.

Produced high-quality website content for 100 major clients, supporting digital marketing campaigns.

Reduced training time by 50% for Electrolux service engineers through designing and developing computer- and web-based training programs. Developed 20 online and computer-based training modules for Electrolux service engineers and authorized dealers to enhance skills.