Rahul Vasudev

Lead projects for enterprise wide 15+ global locations PCI DSS attestation audits on various platforms and products. Responsible for leading audit and acquiring PCI DSS 3.2 ‘Compliant’ certificate from third-party QSA for public facing AWS cloud platform. Responsible for migration projects assisting client migration to PCI compliant AWS cloud platform. Leading efforts on identifying and arresting any opportunities area within the cloud to ensure cloud infrastructure is PCI compliant.

Lead enterprise wide Digital Transformation Project, managing end to end project for building consumer facing website for Account Management and Payments. Implement IT controls based on PCI – DSS standard v3.2 across the organization. Lead global end-to-end IT asset management process for effective utilization and drive best possible pricing for over 2000+ IT components. Implemented IT change management process integrating cross functional departments for various IT changes within the organization.

Manage largescale technology migration projects driving cost savings of $350K. Analyzed and oversaw global IT resources for prime sellout project accounting for effective valuation of the business. Key member of a project to realign cost allocations to obtain a $2.9M savings in annual spend. Worked to provide analysis, demonstrations and presentations to operational and fiscal leadership while working to reach the company’s long-term

Lead a team to support daily technology operations catering to an overall strength of 1800 production FTEs. Created and lead IT interactions process with client ‘C’ suite for effective business engagement. Analyzed cost savings and implemented effective technology solution, a direct cost saving of $238K per annum. Effective communications, stakeholder & vendor management with various internal and external teams. Engage in client pre-sales discussions, RFP(s), client onboarding & transition projects.

Manage key portfolio metrics for contact center, contact rates & collections targets. Manage Technology downtime & drive issue resolution. Strategize contact center operations in view of compliance with FDCPA & TCPA regulations.

Manage key portfolio metrics for contact center, contact rates & collections targets, inbound abandon & idle rates. Manage real-time schedule adherence for contact center. Maintain inventory database and prepare daily, weekly & monthly performance reports. Forecast process performance to anticipate expected revenue generation Conduct WBR, MBR & QBR meetings with executive management