Rahul Verma

I lead customer engagements for SaaS and security clients, managing implementations and services end to end. I design and deploy secure integrations (SSL/TLS, DNS, WAF) that ensure 100% uptime for critical platforms. By collaborating with cross-functional teams, I resolve complex issues faster and improve efficiency. With transparent reporting and proactive risk management, I consistently enhance customer satisfaction and strengthen relationships.

I designed and implemented scalable, secure solutions for enterprise clients, leveraging Akamai products across CDN, security, and cloud services. Collaborating with clients and cross-functional teams, I optimized performance, resolved complex technical challenges, and ensured smooth integrations while improving customer satisfaction and platform reliability.

I managed and optimized a global CDN network, supporting over 450 cache nodes and live streaming events. Collaborating with cross-functional teams, I ensured high performance, rapid issue resolution, and seamless content delivery, maintaining reliability and enhancing client satisfaction for enterprise-scale media and web services.

I provided first-level telecom support for enterprise clients, troubleshooting network and connectivity issues while coordinating with ILD carriers. By ensuring timely issue resolution and clear communication, I maintained service reliability, supported client operations, and contributed to smooth day-to-day telecom service delivery.