Raj Hiwrale
Skills
Timeline
Professional experience for Raj Hiwrale
- Current 7 years, since Apr 2018
System Analyst
Amdocs India
• Conducted thorough analysis order to activation process to identify and resolve issues, resulting in improved customer satisfaction. • Maintain and evaluate the customer data using CRM. • Provide detailed analysis and report of newly joined customers to the managers. • Performed product and service-related order activation.
- Current 8 years and 8 months, since Aug 2016
Business Development Associate
TCS - Tata Consultancy Services
• Collaborated with cross-functional teams to identify and resolve customer issues in a timely manner. • Handling financial operations (Refund, Foreclosure, Loan Cancellation, etc.) of customers using customer centric software and services like CRM and FinnOne. • Timely follow up and resolving customer escalations.
- 4 years and 4 months, Jun 2019 - Sep 2023
Team Leader
UPS United Parcel Service
• Leadership Excellence Award for achieving project targets, Reports efficiency and good relationship with internal and external stakeholders. • Stellar Success Award on UPS founders’ day for successful automation of a task using VBA Macro which reduced the TAT by 45-60 minutes. • MIS reporting, Creating PowerPoint presentation for managers, internal and external stakeholders.
Educational background for Raj Hiwrale
- Current 1 year and 6 months, since Oct 2023
Information technology
IUBH Internationale Hochschule
MBA in IT Management
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