Bartosz Dyttus

- Supervising Team of 15 1st and 2nd line of support agents in 5 different locations around Europe - Managing IT Support contracts with 3 European Union Agencies in regard to quality of services delivered, SLAs, budget consumption, staffing and many more.

Coordinating and dispatching daily duties for Service Desk agents - Windows Server 2008R2, 2012R2, 2016, 2019 - Active Directory, - DNS, DHCP, - MS SCCM - MS Exchange on-prem and online, - Azure AD, - O365, - MS Teams - Microsoft Windows client operating systems: Windows7 and Windows10 with Bit Locker encryption. - Cisco Telephony, - Skype Telephony, - McAfee Encryption and Antivirus, - McAfee FRP, - MS SharePoint Farm - Vasco Tokens - JIRA Ticketing system - Cisco Video Conferencing

- Managing Active Directory - PowerShell simple scripting - Windows Servers basic troubleshooting - Microsoft Exchange Administrating - Microsoft Lync/Skype Server Administrating - Managing VPN solutions - Citrix XenApp Console basic Administration - WAN/LAN basic issues solving – IP, DNS, Proxy settings - Managing accounts in approximately 400 business applications - Administering SAP Systems - creating accounts, roles/groups/parameters management - Onsite user hardware and software support

Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office, Windows Network •Windows 7 Environment and related applications administration ( Active Directory groups awareness) •Citrix/My Virtual Workspace network managing experience (Citrix AppCenter, Desktop Director, Power Shell, Desktop Director) •Administrating and identifying issues related to various business applications •VPN network administration and troubleshooting( tokens provisioning, Juniper/Secure Pulse application issues)