Raj Nath

Product Salesforce (CRM) for Adtech platform for retailer •Introduced new sales campaign management features, improving client tracking & conversion. optimized usage of Salesforce license costs by 4% •Streamline advertisement contract structure and data capturing to enhance fulfilment process, scaling up & improving key KPIs •Develop product strategy, roadmap and prioritize features based on impact aligned with business goals & manage stakeholders.

• Improved API integrations for 900k+ clients, saving $0.8M annually and significantly reducing turnaround time (TAT) for Cloud based Payroll tax engine. • Discovered, prioritized and implemented 3 new features, cutting service requests by 10% and TAT by up to 80%. • Enhanced customer experience through user interviews, heat map analysis, and user flow mapping, benefiting 2,500+ clients for Tax UI. • Defined product strategy & roadmap, leveraging insights from KPIs, service requests, and analytics.

Portfolio of products driven by AI across sectors and business process • Ideation to building AI/ML products for banking & wealth management, achieving 85%+ accuracy in churn prediction • Launched products on Azure AI & AWS marketplaces. Exposure to multiple AI use based on NLP, time series prediction, voice bot & extensively on OCR • Led cross-functional teams of data scientists, architects, and UI/UX designers to develop MVPs & wireframes. • Developed AI chatbot on Azure, reducing operational costs by 35%

Industrial good - VFD •Achieved INR 1.5B annual sales target by driving product promotion through seminars, demos, and exhibitions across India. Product life cycle management •Trained 400+ channel partners, enabling them to independently install, market, and support the product. •Developed a mobile app for product selection, reducing customer support calls by 20% and enhancing brand visibility