Rakesh Pillai

• Spearheading the complete RPO, IT and KPO vertical with a team of 40 • Coordinating with superiors to formulate decisions for operational activities and set strategic goals • Strategizing and supervising the day-to-day activities of business to ensure smooth progress • Recruiting, leading & monitoring performance of the team members for maintaining excellence in the service operations.

• Examined the business and formulated strategies along with the management to increase sales and profit • Collaborated with data research experts to generate leads for specific demographics and business domain • Arranged campaigns for quarters; scheduled lead qualification for cold calling • Generated daily and weekly performance reports and presented the same to the management • Worked with leads for initial feasibility study, estimations, work on proposals and converted leads to prospective clients

• Played a strategic role in transition of a BPO mortgage processing project from end-to-end process of lead generation to loan funding • Organised meeting with applicants to obtain information for loan applications; answered questions about the process • Reviewed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans

Commerce