Ralf Baumann

Angestellt, Director Care Competence Center & Security Europe, Nokia Solutions and Networks
Stuttgart, Germany

Fähigkeiten und Kenntnisse

Knowhow im internationalen technischen Support
Telekommunikation
IMS
NGN
Wireless
People Management
Softskills Trainer
Intercultural Relationships

Werdegang

Berufserfahrung von Ralf Baumann

  • Current 3 years and 11 months, since Jul 2022

    Director Care Competence Center & Security Europe

    Nokia Solutions and Networks

  • 5 years and 8 months, Dec 2016 - Jul 2022

    Care Services Director East & West Europe

    Nokia

    Responsible for Nokia's Care/Maintenance Business for East and West Europe customers in IP and Optical Networks.

  • 10 months, Feb 2016 - Nov 2016

    Maintenance Service Manager, PMP®

    Nokia

  • 2 years, Feb 2014 - Jan 2016

    Maintenance Service Manager, PMP®

    Alcatel-Lucent Deutschland AG

    Organize and arrange the delivery of all Maintenance Services for Vodafone Germany IP Platform projects.

  • 5 years and 11 months, Mar 2008 - Jan 2014

    Technical Support Manager

    Alcatel-Lucent

    Leading an international Technical Support team, responsible for Maintenance support (Solutions and Product support) for IMS/NGN providers in EMEA, Trainer for Softskills, member of the global Process Governance Board (implementing new processes), coordinating external L234 support from India.

  • 1 year and 11 months, May 2006 - Mar 2008

    Technical Support Manager

    Alcatel-Lucent

    Leading an international Technical Support Team, responsible for NGN solution support in Northern Europe.

  • 9 months, Sep 2005 - May 2006

    Technical Teamleader

    Alcatel-Lucent

    Technical responsible for an international NGN solution support team

  • 9 years and 1 month, Sep 1996 - Sep 2005

    Technical Support Engineer

    Alcatel-Lucent

    Technical Support Engineer. Wireless, IP/ATM, NGN. New Product Implementation Engineer IP and NGN. Worldwide onsite and remote support

Ausbildung von Ralf Baumann

  • 4 years and 5 months, Sep 1990 - Jan 1995

    Nachrichtentechnik

    Fachhochschule für Technik Esslingen

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • French

    A1-A2 (Grundkenntnisse)

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