Dr. Ralf Mehlan

At Deutsche Telekom the unit Network Infrastructure (NWI) develops, plans, implements and runs the international network infrastructure of DTAG and produces Intercarrier and Wholesale services. - Responsibility for multiple international IP and transport networks of Deutsche Telekom AG - Driving the full value chain of network production from engineering to last level support - Managing a multi-location, cross-functional competence center with multiple expert teams

Leading a global organization for developing, building and operating networks, service platforms and enablers for Deutsche Telekom’s international wholesale and B2B business. The end-to-end responsibility ranges from driving innovation, defining strategy, engineering and deployment of technology solutions, customer provisioning, 2nd/3rd level support and joint business development. It includes full accountability for financial, personnel and general business steering for >300 people worldwide.

• Responsibility for a Group Shared Service Center servicing all DT affiliates in Europe • Managing a team of 100 professionals in multiple cross-country locations • Delivery of engineering services for mobile and fixed-line devices • Certification of DT’s international mobile/fixed device portfolio • Certification of chipsets, modules and devices for Internet of Things (IoT) • Integration of innovation on devices, e.g. VoLTE, Vectoring, etc. • Business transformation (near-shoring, offshoring)

• Define and drive the strategy for the business area Service Management of Deutsche Telekom Group Technology. • Drive the evolution of customer experience management as end-to-end concept focused on the end-customer • Provide Deutsche Telekom group-wide KPI definition and monitoring

• Managing international service design- and development units with teams in Prague, London und Bonn. • Design and service creation responsibilities across the T-Mobile International group for - Public Wireless LAN - New mobile data services (e.g. Mobile TV, Seamless Mobility) - Enabling systems (e.g. Location Based Services) - Enhanced Traffic Control System (OTA Provisioning and Welcome Server) - Support of strategic projects, i.e. Integrated Communication Suite • Contact for Telekom Labo

• Co-started a new company that creates and hosts telephony based voice services in an Application Service Provider (ASP) business model. • Created and built application development and engineering teams with offices in Paris (F), Maastricht (NL) and Atlanta (US). First service deployments in France and UK. • Defined the Supplitel architecture for Voice Portal systems built around web servers, application servers and voice gateways. • Developed the Supplitel Service Creation Methodology with sophisticat

• Lead and directed a multi-national marketing team with members located in Vienna and Aachen. • Implementation of marketing plan (budget, communication, events, product marketing) • Organized and conducted Philips Solutions Conference 2000 in Barcelona

• Responsibility for the sales engineering department of Philips Speech Processing for the North American market. • Created and trained sales engineering teams in Dallas, Atlanta and Puerto Rico with direct reports (sales engineers) in all locations • Development of one of the industry’s first voice portal application (US West DEX) • System consulting for speech recognition systems in IVR platforms (Comverse, Periphonics, Intervoice, Lucent)

• Building the US office for Philips Dialogue Systems • Technical support of the sales team during pre and post sales for voice enabled telephony services for vertical (financial, telco, health, travel) and horizontal markets (call centers, platform providers) • First major contract for Philips Dialogue Systems in North America • Acted as liaison between Philips USA/Europe for product management • Adapted product software for US telephony environment and built US specific demonstration systems using nat

• Deployment of a complete software solution for call center automation (Federal Swiss Rail, SBB) • Project won Philips’ “Customer Champion” prize in 1996 • Full cycle project management. Responsibility for costs, time and quality. • Software design and development for an automated dialog system. Co-author of patented solution.

• Applied research on digital signal processing algorithms for wireless data and voice transmission (modulation, coding, synchronization) • Industry project on digital transceivers for OPEL AG (a General Motors company)

Imperial College of Technology, Science and Medicine (London), Stipendiat der Studienstiftung des deutschen Volkes