Ramina Salarzadeh Amiri

- Led the agile development of new software features in close collaboration with engineering teams - Managed EFT and PCI-Tokenizer payment interface projects - Conducted sprint planning, retrospectives, and backlog grooming - Prioritized user stories and development tickets using Jira - Supported preparation for PCI compliance audits

Identifying and extracting new processes, developing relevant workflows and procedures and documenting relevant work instructions Modeling new processes by using Process Modeling Language BPMN in VISIO and Enterprise Architecture Executing and implementing transfer project from ISO 9001:2008 to ISO 9001:2015 Reengineering Business Processes by using process classification framework APQC-PCF Extracting the company's processes risks Implementing change management and knowledge management in Company

Designing, implementing and executing Quality Management System based on ISO 9001:2008 Defining workflows, procedures and work instructions for every defined process Monitoring, controlling and reviewing continuous improvement of quality management system Performing internal audit Providing data analysis reports based on the defined indices in every process Identifying non-conformities and issuing appropriate preventive and corrective actions Provide training for employees on all aspects of the QMS