Rammrunal Irpa

• Responsible for Service Delivery Management, Co-ordination and Tracking, Project Management, Supply Chain Management, Quality Management, Price Negotiations and Customer Satisfaction. • Identify and establish contact with prospective Clients and also Vendor Management. • Engaging with senior management for strategy planning & business reviews. • Supporting business & operations in defining and designing processes & best practices.

• Project Management with Project Management Tool Clarizen, Liquid Planner and MS-Project. • Designing Process Diagrams with BPMN Tool Business Process Virtual Architect and ARIS. • Website designing with tools like Square Space, Jimdo and Freeway Pro. • Market research on ITIL Products.

IT Support for Parexel employees in Freiburg. • Technical support. • Setting up Operating Systems, Repair & reinstall of Operating systems. • Troubleshooting OS and Printer issues.

• B2B Enterprise Technical support, • Installation, configuration and troubleshooting of CA Enterprise Antivirus. • Spam and Content filtering application CA Gateway security, • CA Host based Intrusion Prevention System software.

• Troubleshooting Operating System, Network Connectivity issues, • TCP/IP configuration, upgrades, helping with MS Office products. and software related issues for Churchs Chicken Restaurants in the USA.

• Technical support for Dell Desktops and Printers, A to Z support for Dell Desktops and Printers.

Verifying Practitioner’s information for Doctor’s directory.

Projekt Management und Business Consulting

Computer Science Engineering