Mag. Ramy Othman

• Designed and delivered interactive Microsoft training sessions weekly. • Developed customised training materials for diverse learner groups. • Conducted assessments to evaluate participants' learning outcomes effectively. • Provided ongoing support and resources for post-training participant queries. • Evaluated training effectiveness through participant feedback and assessments.

• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. • Maintains organization's effectiveness and efficiency by defining, delivering,

• Administer and maintain the entire Active Directory infrastructure, including Domain Controllers across multiple international branches. • Enhance security posture by implementing AD hardening measures, optimizing Group Policies (GPO), and ensuring compliance with corporate security standards. • Develop and streamline domain services, authentication processes, and identity management workflows. • Lead initiatives to strengthen infrastructure security through patching, access control, and identity governan

• Developed engaging lesson plans to enhance student learning outcomes. • Delivered lectures and tutorials for undergraduate course modules effectively. • Evaluated student performance through assignments and exams, providing feedback. • Assisted in curriculum development to align with current academic standards.

o Well versed in Implementing, Managing and Maintaining a Microsoft Windows Server ( 2003/ 2008 / 2012 R2 ) Network Infrastructure including Active Directory, Group Policy, VPN, DFS, WINS, DNS, DHCP, IIS, IP-Addressing, Plan to offer Remote-Assistance to Client computers, file replications and logon scripts. Installing and configuring File and Print Servers. o Installation & configuration of Certificate Authority and ability to create and renew certificates for servers. o Deploying OS through WDS o Install

o Responsible for designing, implementing and troubleshooting temporary infrastructures for Live o Webcasting Events o Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution. o Creating standard server build and standard process for group policy deployment o Implementation and administration of DNS, DHCP o Updating servers with latest service o Packs and hot fixes, And Troubleshooting Active Directory replication problems o Analyze and pe

o Handle customer support calls in a timely and accurate manner. o Provide first-level support to customer service requests. o Escalate complex support requests to relevant IT staffs for resolutions. o Understand support problems, analyze problem data and determine appropriate solutions. o Maintain problem documentations and their resolution procedures for reference procedures. o Plan and complete daily assigned tasks within deadlines. o Maintain confidentiality and security of company documents and c

• Master of science in Information Technology. • A Multi-Objective Crowding Optimization Solution for Efficient Sensing as a Service in Virtualized Wireless Sensor Networks.