Rangana Biswas

As global project lead conceptulize the strategy framework, set implementation guidelines and manage stakeholders for International Management Trainee Program and First Line leadership Develop Program. Role of Global Governance for Workday Learning (HRIS), facilitate as-is analysis of current LMS (Learning Management System) across 7 regions (LatAm, North America, Europe, Middle East, Africa, Asia Pacific) and set up migration plan to the Workday Learning System impacting 4000 plus employees globally.

As lead organization capability strategist, design talent pipeline programs for business critical positions and development programs for critical skill gaps relating to both Functional and Behaviourial skills. Conduct campus recrutment in Tier II and III cities , design and deliver campus to corporate 1 year transition traning for Management and Enginneering Trainees. Lead implementor for adoption of Oracle Learning Module in collaboaration with Hexaware implementation team impacting 2000 plus employees.

As a Generalist streamline internal HR processes as per the Standard Operating Procedures and Service Level Agreements for the departmental deliverablesl. Implement performance development cycle by supporting business with articulating measureable goals and objectives. Ensure departmental compliance to ISO 9001 standards and handle audits by external agencies. Support rewards and retention measures for the Business by implementing action plans developed from employee engagement surveys.

Lead a team of 19 customer support technicians responsible for Dell Computer Tecnical Support Process. Responsible for monthly and quarterly targets of customer satisfaction score and other process quality goals (as per the service level agreements). Conduct regular individual and overall team performance reviews. Support recruitment of Level 1 technicians from interviewing potential candidates to final induction process. Lead process improvement projects as part of team leader reposnsibilities.

Organization Behaviour

Chemistry