Raphael DURAND

- Carrying out a holistic risk review of merchants in the business seller segment including credit, fraud and operational risk - Balanced approach of risk assessment and merchant experience to find the right balance between PayPal possible losses and sales growth - Deep understanding of the business for a proactive approach - Analysis of losses and revenues in the department as an active learning process - Mentoring and coaching new hires

I prioritize accounts based upon risk exposure and perform in depth analysis including a financial review of ‘at risk’ accounts as well as take action, if necessary in consultation with other Specialists and Account Managers.

Responsibilities : Agent for the French speakers on the international market - Take customer inquiries into consideration - Developing services in French for merchants - Responsible for quality on the Canadian market: analyse satisfaction results, coach agents, organize training and support - Mentoring new hires

Sale of personalized gifts for professionals - Prospect the market: Get a good understanding of the needs of the customer for the coming busy season - Develop strong business relationships: Contact the customers on a regular basis to know their satisfaction, assist them and earn their confidence - Negotiate price and quantity: Reach sales target by optimizing each offer and getting the buyer agreement.

Specialization: International Development and Intrapreneurship in SME Main subjects: Purchasing, Sales and Negotiating, Construction of a Business Model, Strategies Development of Companies on a Global Market

Specialization: Technical planning and management of a growing Main subjects: biology, agronomy, horticultural techniques, planning of cultivation, management

Specialization: Financial Management Processes in Enterprises Main subjects: Controlling, Treasury, Cost Analysis, Detailed Accounting Dissertation: Costs Research in a Controlled Market