Ratish Menon

• Working across Microsoft 365 services, Exchange, Defender, cybersecurity, automation, and tenant platforms. • Driving tenant management and operational automation to improve scalability, security, compliance, and service adoption. • Collaborating with product teams and acting as Customer Zero to validate new Microsoft products, influence design, and provide early feedback.

- Managing a Team of 25+ Engineers at a remote site helping them with technical as well as operational challenges. Working as an escalation resource for them. - My team help customers to resolve issues related to Office 365 Exchange Online and Identity Online(Mail flow related issues, Microsoft Defender, Migrations from the third-party servers to EXO, Hybrid issues, Security and Compliance, Azure Active Directory etc) - Actively collaborating with Supplier teams to provide product feedback to Product Group.

- Worked as a TAM in ITBD helping their Clients to manage their IT infrastructure including their network services, Firewall set up, Active Directory, Office 365 Exchange Online, SharePoint Online, etc. - Create project plans, design, and implement solutions. - Level 2 and Level 3 Support for problems identified with systems and networks. Will act as an escalation for Level 1 and Level 2 managed Services support technicians. - Helped internal team with recruiting new hires and their training.

- Worked as a part of Microsoft Office 365 Support team as a Technical Lead. - Handling a frontline team of 8-10 Engineers and mentoring them to improve their technical capabilities. - Meet the SDQL (solution delivery quality framework. - Handling Escalation and performing technical recoveries. - Provided training to frontline Engineers based on skills gap analysis.

Handling Internet and VOIP-related issues.