Ravi Banerjee

 Managing and monitoring all installed EDI systems and infrastructure  Installation, configuration, testing and maintaining EDI application software’s and system management tools  As a single regional contact for Global EDI Infrastructure Team to setup and test EDI system for multiple enterprises per the company standards and requirement of the enterprise

 Mapping in Gentran Integration Suite Map Editor and Trading Partners setup such as Involving Documents Envelopes and AS2 Partnership Set-ups  Implementation on SI and monitoring of Business process  Leading and managing internal team of Support, PER and Mapping  Provided training to internal employees and third party clients

 Handled customers as : DB Schenker and Sears Holdings Corporation, Adidas  Responsible for managing client relationships, developing account plans and delivering  Assisting the Engineering team to stream line the product, for better performance and client satisfaction.

 Handle escalations, issues which are not resolved from the L1 side. As well as grant access to applications which is used by Accenture,  Adhere to ITIL Change and Incident Management, serve as a Change Originator, Change Co-ordinator, Change Implementer and act as a liaison with the CAB and ECAB for the change request raised,