Renata Madeja

Control over EMEA Distributor and Direct accounts (*lowered the debt from 51% to 2%) Continuous distributor meetings to assure stable collections and order flow Order release operations management based on product allocations/payment terms/credit control and stock availability  EMEA AR Reporting Collaboration with Sales, Service, Order Management Team, Logistics etc. Proactive operational issue solving Leading AR processes such Dunning, Statements, etc. (Oracle/SF/SMAX testing with IT)Oracle testing

 Control of customer credit limits, invoicing Export-import management at international level  Transport Control  NAVISION implementation assistance

 Automotive, Aerospace, Chemical and Industrial sector Collection Management  Credit limit and customer risk analysis  Collaboration with different departments and our Global Service Center  SAP implementation assistance

 Collection process set-up (PUBLIC ADMINISTRATION and private customers)  Design and creation of procedures and reporting formats  Functional implementation of electronic invoicing systems (FACE,PUEF, EDI, GE-FACTURA)  Establishing relationships with internal and external entities  Resolution of payment disputes with customers and regional treasuries  Monthly reporting (DSO, payment forecast, monthly payments)  Management of international medical equipment transport

 BIG ACCOUNTS collection management  Supplier payment management  Delinquent accounts review with upper management and regular collection forecast  Invoicing

 BIG ACCOUNTS collection management  Control over CREDIT LIMITS and ORDER RELEASE  Management and support of functional system implementation (ORACLE & ORACLE CRM)  Resolving customer disputes pertaining to billing and collection  CUSTOMER VISITS, NEGOTIATION AND TRANSITIONS  Collaboration with sales department and order management team  Delinquent accounts review with upper management and regular collection forecast and reports to finance  Preparation and training of new employees

 International customer support (English, Spanish)  Cash collection

Higher Programme in Digital Marketing & Interactive Advertising

Socrates/Erasmus Scholarship at the University of Granada (Faculty of Translation and Interpretation)

Specialized in Translation and Interpretation