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René Büchler

Employee, Head of IT Operations, Infront Financial Technology GmbH

Frankfurt, Germany

Skills

collaboration
Team Leadership
IT-Operations
Performance Management
Incident Management
Crisis Management
Disaster Recovery
Networking
Process Automation
Prozessoptimierung
ITIL
Scrum Master
Projektmanagement
Change Management
Application-Support
Service Delivery
CRM
IT-Management
Teamführung
Coaching
Reverse-Engineering
IT Service Management
System Migration
SQL
UNIX
MCSE
MCP
Perl
FTAM
Script (Unix)
HP-UX
SCO Unix
Mac OS X
IT Forensics
Production Support
Begeisterungsfähigkeit
Loyalität
Organisationstalent
Service

Timeline

Professional experience for René Büchler

  • Current , since Mar 2020

    Head of IT Operations

    Infront Financial Technology GmbH

  • 1 year and 11 months, Apr 2018 - Feb 2020

    Head of IT Operations

    vwd Vereinigte Wirtschaftsdienste GmbH

  • 7 years and 5 months, Jul 2010 - Nov 2017

    Supervisor - Systems Engineering

    Verizon Deutschland GmbH

    • Performance Management für 9-köpfiges internationales Team • Projektmanagement nach Scrum • DevOps im internationalen Service Operations Umfeld • Event-, Incident- und Problem Management im internationalen Raum • IT Service Management für Reporting-, Order Management-, Finance und Legal Applications

  • 1 year, Jul 2009 - Jun 2010

    Supervisor - Systems Engineering

    Verizon UK Ltd.

    • Führung von internationalem Teams aus der Firmenzentrale in Reading, UK

  • 1 year and 3 months, Apr 2008 - Jun 2009

    Supervisor - Systems Engineering

    Verizon Business Deutschland GmbH

    • Budgetierung und Kostenkontrolle • Continual Service Improvement internationaler IT-Produktionsanwendungen • IT-Service-Transition nach ITIL • Verhandlung und Kontrolle von Service-Level-Agreements (SLA) • Production- und Application Support von Billing Systemen (ICSB, Intrasoft, Umsatz > 30M Euro) • Application Support von Order Management-, Customer Service- und Finance Systemen

  • 2 years and 10 months, Jun 2005 - Mar 2008

    Specialist Engineer - Software Systems

    MCI Deutschland GmbH

    • Service Design u. Service Transition von Service für den gesicherten Datentransfer von Auftragsdaten zwischen Transfer-Netz-Betreibern (TNB) und Verbindungs-Netz-Betreibern (VNB) • Prozessoptimierung von Billingsystem durch Automation in Perl • Prozessanalyse und Re-Engineering • Service Management von Datentransfer-Schnittstellen (FTAM/sFTP) für Kunden • Service Management für IT-Systeme in EMEA (Voice und Data), Finance Systeme, Customer Service Systeme und Order Management Systeme

  • 4 years and 7 months, Nov 2000 - May 2005

    System Analyst MIS / IS

    MCI Worldcom

  • 2 years, Nov 1998 - Oct 2000

    Studentische Aushilfe

    Worldcom Deutschland GmbH

Educational background for René Büchler

  • 7 years and 10 months, Oct 1994 - Jul 2002

    Computer Science

    University of Applied Sciences, Frankfurt am Main

  • 1 year and 2 months, Aug 1992 - Sep 1993

    Elektrotechnik

    Fachoberschule

  • 2 years and 10 months, Sep 1989 - Jun 1992

    Berufsausbildung

    Naxos Union AG

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

Wants

Networking

Interests

High Tech
Musik
Swimming (sport)
Mountain biking

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